Refund Policy

1. Eligibility for Returns

You may request a return if the following conditions are met:

• The item is damaged or defective upon receipt.
• The wrong item was delivered, or the item does not match the product description on our website.
• The return request is made within seven (7) days of receiving the item.
• The item is in its original packaging, with all accessories, documentation, and tags intact, and shows no signs of use beyond reasonable inspection.

Please inspect your order upon delivery. If the packaging appears damaged, indicate this on the courier's delivery receipt before accepting the package, and contact us immediately.

2. Non-Returnable Items

For health, safety, and customization reasons, the following items are not eligible for return or refund:

• Consumables: First-aid supplies, bandages, adhesives, medical consumables, and similar items that are single-use or have expiration dates, once opened.
• Customized orders: Items that were specially ordered, engraved, modified, or manufactured to your specifications.
• Training materials: Books, manuals, or digital materials that have been opened or accessed.
• Items damaged by misuse: Products damaged due to improper use, unauthorized modification, or negligence, as determined by our inspection or the manufacturer's assessment.

3. Refund Process and Timeline

To initiate a return, follow these steps:

1. Contact us: Email info@rescue8ph.com within seven (7) days of receiving the item. Include your order number, a description of the issue, and photos of the damage or defect.
2. Approval: We will review your request and respond within two (2) business days with return instructions, including the return shipping address.
3. Ship the item: Pack the item securely in its original packaging and send it to the address provided. Include a copy of your order confirmation or return authorization email.
4. Inspection: Upon receiving the returned item, we will inspect it within three (3) business days to verify the damage or defect.
5. Refund issued: If the return is approved, we will process your refund within five (5) business days. Refunds for bank transfer payments will be returned to the original bank account. For COD payments, we will arrange a bank transfer or cash refund at our discretion.

The total time to receive your refund depends on your payment method and bank processing times, typically five (5) to ten (10) business days after approval.

4. Exchange Options

If you prefer, you may request an exchange instead of a refund for eligible items. Exchanges are subject to product availability. If the replacement item is of a different price:

• If the replacement is more expensive, you will pay the difference.
• If the replacement is less expensive, we will refund the difference.

Exchanges follow the same process as returns (Section 3). Please specify your preference for exchange when contacting us.

5. Return Shipping Costs

• Damaged or defective items (our error): We will cover the return shipping cost. We may arrange a courier pickup at our expense, or reimburse you for documented return shipping costs.
• Change of mind: We do not accept returns for change of mind. Please review product descriptions carefully before ordering.
• Items returned without authorization: We are not responsible for items sent without prior approval. Please wait for our return authorization before shipping any item.

6. Contact for Return Requests

For all return, refund, or exchange requests, please contact us:

• Email: info@rescue8ph.com
• Phone: (02) 622-9565
• Mobile: +63 917 577 6055
• Address: 156B Wayan St. Brgy. Masambong, Quezon City, Philippines, 1115

When contacting us, please have your order number ready to help us process your request efficiently.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last updated” date.