Shipping Policy

1. Shipping Methods

We use a flexible, customer-driven shipping model. After your order is confirmed, you may choose from the following options:

• Customer-arranged courier: You arrange your own courier to pick up the order from our warehouse in Quezon City. Commonly used couriers include:
  • Lalamove
  • Grab Express
  • J&T Express
  • LBC Express
  • JRS Express
  • Ninja Van
  • Other local couriers of your choice
• Admin-coordinated shipping: If you prefer, our admin can coordinate with a courier on your behalf after order confirmation. The shipping fee will be communicated to you before dispatch.

2. Shipping Fee Determination

Shipping fees are not fixed at checkout. Instead:

• After your order is confirmed, our admin calculates the shipping fee based on the destination, package weight and dimensions, and the chosen courier's current rates.
• The shipping fee is communicated to you for approval before the order is dispatched.
• For customer-arranged couriers (e.g., Lalamove, Grab), you pay the courier directly. No shipping fee is added to your order total.
• For admin-coordinated shipping, the shipping fee is added to your order and must be settled before or upon dispatch, depending on the agreed payment method.

3. Delivery Timeline

Delivery times depend on the courier selected, the destination, and current logistics conditions. The following are estimated timelines:

• Metro Manila (same-day): Lalamove and Grab Express can deliver within the same day, typically 2–6 hours after pickup.
• Metro Manila (next-day): LBC, J&T, and similar couriers typically deliver next-day within Metro Manila.
• Provincial (2–5 days): Delivery to provincial destinations typically takes 2–5 business days via standard courier services.
• Remote areas (5–10 days): Delivery to remote or island provinces may take 5–10 business days or longer, depending on courier schedules and weather conditions.

These are estimates only. We are not liable for delays caused by the courier, weather, natural disasters, or other circumstances beyond our control.

4. Nationwide Coverage

We ship to all provinces, cities, and municipalities in the Philippines that are serviced by available couriers. If your location is not covered by standard courier routes, we will work with you to find an alternative delivery arrangement.

5. Tracking Information

• Customer-arranged courier: Tracking is managed directly through the courier's app or website (e.g., Lalamove app, Grab app, J&T tracking portal).
• Admin-coordinated shipping: We will provide you with the courier name and tracking number once the order has been dispatched. You can track your package through the courier's tracking system.
• You may also contact us at info@rescue8ph.com for assistance with tracking your order.

6. International Shipping

We do not currently offer international shipping. All orders are delivered within the Philippines only. International shipping options may be considered in the future; any updates will be posted on this page.

7. In-Store / Warehouse Pickup

You may also choose to pick up your order directly from our warehouse in Quezon City. Please coordinate the pickup date and time with us in advance. Our office hours are:

• Monday–Friday: 08:00–20:00
• Saturday: 08:00–17:00
• Sunday: Closed

8. Lost or Damaged Shipments

If your order arrives damaged, please refer to our Refund Policy for return and exchange instructions. If your order is lost in transit, contact us immediately and we will coordinate with the courier to locate the package or arrange a replacement or refund.

9. Contact Us

For any questions about shipping, please contact us:

• Email: info@rescue8ph.com
• Phone: (02) 622-9565
• Mobile: +63 917 577 6055
• Address: 156B Wayan St. Brgy. Masambong, Quezon City, Philippines, 1115

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last updated” date.